Tech HELP

Technology can surely make life easier and much more fun, but it can also result in problems and frustrations, especially when you can’t get a device to work at all or the way you think it should.

The quickest and easiest source of help for many problems comes from you, so be sure to first check the basics, no matter how simple or silly they may seem: is every component (including the power strip) plugged in, turned on and all parts properly connected? Try unplugging and then re-plugging the cable(s), or try using a known good cable. Are the batteries fully charged? Are disposable batteries fresh? (A simple battery checker is a useful gadget for this).

If the problem is with a computer, scan for viruses or spyware, using one of the many programs such as AVG (www.avg.com, free) or Vipre (www.sunbeltsoftware.com).

Read (or reread) instructions carefully, including installation, initial setup and troubleshooting sections.

Check the company’s Web site for technical support, drivers, setup, FAQs (Frequently Asked Questions) or a searchable problem database.

We use Internet searching for quick, easy and effective ways to resolve problems. Search via Google for a wealth of info: in the search field use natural language such as "computer locks up when I try to print photos" or "my Samsung Sansa won’t play .WMA music files." Many of the search hits include online user forums where you can post a question and get a response from an expert. Keep using alternate search terms until you find what you want.

If you have an iPad, Android or iPhone, check out help apps for your specific problem or request. "There’s an app for that" is true.

YouTube.com offers video demos on a vast selection of technical and non-tech issues: How do I connect an HDMI component? Why doesn’t my TV recognize my Blu-Ray player? How can I download photos from my camera or its memory card? How do I fold a fitted sheet? YouTube lists millions of choices for help, how-tos and more.

Another invaluable help source: Blogs. Internet blogs cover just about any topic or device. Use Google, Yahoo, or any search engine to type in a device name plus the word "blog," and you’re likely to find people (bloggers) who write about that device. You can also post a comment on most blogs to ask for advice. Then check the blog soon after, and you’ll likely find help posted in a reply. Blog comments don’t always come from an expert, but we’ve found them very helpful for many problems.

Still stuck? It may be time for support from your dealer or manufacturer. Long phone waits or delayed e-mail responses are common, but some companies do provide good help, so be patient.

If all else fails or you need help now and are willing to pay for it, check out individuals, technology service companies and stores that offer on-site or carry-in help on an hourly or flat fee basis.

So--if you have technology-related problems, don’t despair. Help is available from many sources. Oh, and don’t forget about asking the neighborhood teenagers for help.