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Recent Question and Answer Columns
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February 18, 2009 Q&A #76 Q: I have a seven-year old HP Pavilion computer that all of a sudden is getting no power. Any ideas what might be wrong, and might it be something I could fix or could take it to a computer store without costing a lot? (TP, e-mail) A: You might start some simple troubleshooting. Begin at the wall socket and make sure it is live, checking it with a lamp or similar. If you’re using a power strip or surge suppressor, check it with same light. Some power strips have circuit breakers--did it pop? If so, reset it and see if that solves the "no power" problem. If not, try substituting the computer’s power cord with a known good power cord. If still no luck HP has troubleshooting help at http://welcome.hp.com/country/us/en/support.html Find your model computer and search for "no power" or "dead" for advice. Follow the steps to see if you can pinpoint the cause. HP also includes advice on replacing the power supply yourself if that turns out to be the problem. Q: You’ve had a recent article on web site building software. I saw it and wanted to send it to a friend who is researching having a web site. (CA, e-mail) A: The software is WebPlus X2 from Serif. Our full review is available on line at http://www.norma-tony.com/102208.htm The program takes you through the three major steps involved in creating your Web site: 1) Designing the site with one or many pages, 2) Building the document into a Web site package called a project file, and 3) Publishing the Web site to the Internet. For a more complete description, follow the link above. Q: I read your article on transferring music from my cassettes to CDs using adsTech’s RDX-150 Instant Music device. I need help connecting my cassette player to their unit. (LS, e-mail) A: The adsTech RDX-150 is an A-to-D converter device that converts the audio signals coming from cassette players or similar (usually older) audio devices into a digital format needed by your computer to edit, burn an audio CD, convert to MP3 for loading into an iPod or similar MP3 players. Here is a link to the manual for the device from adsTech support service: http://www.adstech.com/products/RDX-150/manuals/RDX-150_Windows_Quick_Guide.pdf This guide explains how to connect various audio sources, including a cassette player, to the device. If your cassette player has only a headphone and no RCA jacks, you’ll need an adapter or adapter cable that’s usually available from stores such as Radio Shack. If you’re unsure, bring both your cassette player and the adsTech RDX-150 to the store and have them fit you up with an adapter. Q: I recently installed Norton and I can still receive e-mails OK but no attachments. Any ideas? (S, email) A: Norton and other Internet security suites often change your Internet and/or e-mail settings when they are installed. It’s usually a matter of changing the settings back. In Outlook Express, one of the more common e-mail programs, on the menu bar click on Tools > Options > Security tab then check "Internet Zone" on download images section. Q: I have a digital camera that does not have a memory card so I have to download the pictures to my computer every time I take them to make room for more pictures. After a recent download I can’t find the pictures in the usual location in my computer. What happened and how do I find them? (FH, e-mail) A: Recently installed programs or inadvertent selections in a photo editing program might have changed the default location in your computer for the downloaded photos. You can use Windows Search function to help locate them. Go to Start > Search > Pictures, music, or video. Click on Use advanced search options, check box for Pictures and Photos and in the All or part of the file name box type *.jpg (The "*" is a wildcard and stands for any file name. The .jpg is the file extension usually indicating what type of file it is, in this case a compressed picture format used almost universally by digital cameras when downloaded into a computer). In the Look in box, make sure your hard drive is selected. Click the When was it modified? and select the appropriate option. Then click search. When the search is completed you should end up with a list that fits the criterion, providing a path to finding those pictures. Q: I am a first-time PC buyer most comfortable with Windows and am not sure the EMTEC Gdium Netbook would serve me. (AA, e-mail) A: The EMTEC Netbook computer has a non-standard configuration. It keeps both its UNIX operating system and data files on a removable thumb drive-like device that makes it suitable for uses requiring high security and data safety. Although this may sound like a good idea, the UNIX operating system limits the number and types of application programs it will run, and that could be a problem for many users.
November 19, 2008 Q&A #75 Q: I obtained a converter box for the coming change to digital TV, hooked it up, and the picture quality is very poor. The help person from the converter box company suggested I try it later in the year. Is this converter box thing just a scam? (DM, email) A: No, it is not a scam. The government has been advertising the conversion to digital television, which will happen starting February 17, 2009. After then, older analog TVs will no longer be able to receive free (over-the-air) TV unless you obtain a converter box to connect between your antenna and analog TV. The box converts the new digital signals coming over the air from the TV stations to an analog signal that your older analog TV can use. Your poor picture quality may be due to your local TV station(s) not yet fully converted to digital TV, so trying again later this year is good advice. Or, you may need to upgrade your TV antenna to pull in a stronger signal. If you’d prefer not to deal with a box, this may be a good time to upgrade to a digital TV. Be aware that although the government has mandated that all TVs imported or shipped after March 1, 2007, must incorporate a digital TV tuner, retailers are still allowed to sell older analog TVs. By law the TV cartons must be clearly marked as "analog only," and those TVs will require a converter to view digital TV. For cable TV subscribers, your cable TV supplier takes care of the conversion, and your set-top cable box does it for you. Q: Recently when I try to close a pop-up window in Internet Explorer I get a message stating that Internet Explorer has encountered a problem and needs to close and I lose my Internet connection. What’s happening, and what should I do? (SE, email) A: A variety of causes can produce this type of behavior. Be sure your anti-virus and anti-spyware software are up to date, and scan your computer for virus and spyware. Be sure you have the latest updates from Microsoft Support (http://support.microsoft.com) for whichever version of Internet Explorer you are using. If a toolbar such as Google toolbar has been recently installed, disable or uninstall it, as these may cause problems that you describe. Conflicts with Java Script or Adobe Flash (which are used to produce pop-up windows) can also cause such behavior. Or, this problems may require a trip to a computer repair shop for help. Q: When I get an email .jpeg attachment it opens automatically in Word Pad as scrambled text. How do I get it to open as a picture? (CC, email) A: You have to change the file extension association. Find any .jpeg file on your computer and right-click the file name. On the pop-up menu choose Properties. In the Properties window choose the General tab and then choose Change. From the list of programs, click on the program you want the jpeg file to open in. This could be Windows Fax and Picture Viewer, Photoshop, or the like. Click OK, then Apply and OK. Now any jpeg file should open with your chosen program. Q: I’d like to know how I go about converting my old VHS video tapes to DVDs. (several, email) A: Since we are asked this question so often, the answer is worth repeating. You must first convert the analog VHS video tapes to digital video for your computer. You’ll need an external analog to digital converter device to do this, and an example of such a converter is the Dazzle DVD Recorder (www.pinnaclesys.com, $50). Once you have the device, you can do the conversion in your choice of three ways: The first way is to plug your VHS video source, camcorder or VHS player into the converter and plug the converter into a USB port on your computer. Then, using the software included with your converter, burn your DVD directly from your VHS--quick and easy. For the second way, you still need to convert the video tape using an external converter device but you record the converted video onto your computer’s hard drive (or external hard drive) as a digital file for archiving, and then you’ll need to burn a DVD from the file. The third way requires a little more work on your part and also buying a converter that includes editing software (such as Dazzle Video Creator Plus (www.pinnaclesys.com, $90)), but we think the results will be more satisfying. You still have to convert the video to digital and record it onto your computer hard drive, but now you can edit the video. Converting your VHS tapes to DVD this way allows you to trim or rearrange the video clips to make a better presentation, add music or narrations, set up titles, chapters, scene selection menus and more, and then burn your DVD. An alternative is to bring your VHS tapes to a photo lab and let them do the work for you. The cost of this is about $30 or more for each 2-hour tape. Archiving your old VHS tapes is strongly recommended if you value their content. Over time the color and resolution of the tape images will fade, plus an increase in noise (graininess)--all due to loss of magnetic strength of the tape. So if you’re thinking of doing it, the sooner the better.
August 20, 2008 Q & A #74 Q: How do I get pictures from my cell phone to my computer? (CP, e-mail) A: There are several ways to transfer pictures from your cell phone to your computer. The way that works the best for you depends on several variables, such as the make and model of your cell phone, your carrier (Verizon, AT&T, Sprint and the like), your computer and the number of pictures you’ll be transferring (such as a few a month or many a week or rarely). The method of transfer that most carriers would prefer you to use is to e-mail the picture(s) to your computer e-mail account. When you transfer pictures this way, the carrier can charge you for the transfer, either by charging you for each picture or by charging you for upgrades to your cell phone plan. This does, however, give you the advantage of having your picture available as soon as you open your e-mail--and the picture is ready to save, use and enjoy immediately. This method is quick and convenient, relatively inexpensive (about 25 cents per picture on our plan), and we recommend it for occasional transfers where you’d rather not fuss with other methods. If you want to transfer many pictures, here are some other options to consider: Some cell phones offer an optional kit with "transfer" software and a cable for connecting your cell phone to a USB port on your computer. Although you’d think you should be able to transfer pictures this way, some carriers actually "gimmick" their phones so you can’t transfer pictures and can only transfer music files, address books, and some other files. So, if you want to use this option, you need to check with your carrier first to be sure picture transfers are allowed. Cell phones that can accept external memory cards, commonly a microSD card, offer another option for picture transfer. To use this option, set your cell phone to save pictures on the memory card and shoot away. When you’re ready to transfer, remove the memory card from your cell phone and plug it into a card reader attached to your computer. Many newer computers already have a card reader slot built in. You may need an adapter so the microSD card will fit the slot in the reader or computer. Although using the external memory card may sound like an ideal solution, this method may depend on the make/model of your cell phone. For example, in Tony’s cell phone you have to disassemble the back of the phone and use a special tool to remove the card, risking damage to the card or the internals of the cell phone. In Norma’s cell phone, the memory card (even when properly inserted) protrudes about 1/4 inch, risking damage to it or the card socket. So--we recommend that you check with your cell phone carrier and then consider what option offers the most advantages for the number of pictures you take. Q: I have audio tapes that are important to me because they are conversations between family members and my parents. What is an easy and inexpensive method to convert these to CDs? (JS, e-mail) A: The least expensive way to transfer your audio tapes to CD is to use your computer’s sound card, a free sound editing program and a free CD burning program. Install one of the free sound recording and editing programs such as Audacity (http://audacity.soundforge.net) and connect the output from your audio tape player to the input of your sound card. This setup will allow your to record your tapes as sound files in your computer. These sound files can then be used in various ways, such as listening to them on your computer. You can also convert the files to an MP3 format, which will let you play them on portable MP3 players and iPods. To burn the sound files to an audio CD so that you can play them on CD players, you’ll need to install a CD burning program such as the free Express Burn (http://www.nch.com.au/burn) or the $15 Ace CD Burner (http://www.cd-burner.biz). If you’d like more convenience and flexibility, there are programs that incorporate recording, editing, file conversion and CD burning all in one program. Check out programs such as Nero 8, Pyro 5 or Roxio Easy Media Creator 10. Some of these programs may provide more features than you really need and are relatively expensive. Q: We bought the "Magic Jack" to use on our computer, and it didn’t work. There was no setup screen. Send information as what to do to make this work. (VB, e-mail) A: The Magic Jack is a new and innovative way to use the Internet for phone service. As we noted in our review, we also had initial configuration problems. But Magic Jack’s support walked us through the process, and had it working fine after that. Give them a call; they were very helpful for us.
Q&A 73 - Missing
June 9, 2008 Q&A #72 Q: Do you know a good program that copies cassettes and LPs? How do you connect the hardware? I am thinking record output to PC input. There must be a lot of people like me, age 30-50, who have many cassettes and LPs they need to change to a format that lets us listen to them with our new equipment. (JS, e-mail) A: This is a question we get frequently and yes, you are right in wanting to archive your "old" cassette tapes and LPs in digital format. This allows you to listen to them with new equipment, especially the ubiquitous MP3 players found in tiny portable devices, cell phones, cars, home stereo systems and others. Copying them also allows you to preserve the music quality, since the magnetic tape in your cassettes will lose its magnetic signal as time goes on, and the magnetic coating will wear and flake. All of this will result in music quality degradation, noise and dropout. Your LPs will suffer wear each time they are played, resulting in high frequency fading, micro abrasions to the grooves with subsequent hiss and scratch. In addition, the LP surface is easily damaged and the records are subject to warping. Once converted to digital format, your music can be copied time and time again with no change in quality. Now to your questions--second question first. You are right on for your audio connections. Many stereo systems, including bookshelf systems and some boom-boxes, have an audio output (sometimes called record out). Just use that output and connect it to the "Line" input (color-coded green on most newer PCs) on your computer. You can control the volume of the music coming into your computer to minimize distortion by using the computer’s volume control panel found at Start > All programs > Accessories > Entertainment > Volume control. Additional volume level settings are provided in the recording programs. Now the recording program. Although Windows has a built in recorder, it is set to record only one minute, which is pretty near useless, so you’ll need a program to handle the recording chores. These programs vary in capabilities, features and, of course, price. A popular free program is Audacity (http://audacity.sourceforge.net/). We’ve used the program, and it worked very well for us. It’s certainly a good program to get started on your recordings. If you find you need more sophisticated editing, sound processing, file management or format conversion features then Magix MP3 Maker at $29.99 (http://www.magix.com/us/mp3-maker/detail) or Cakewalk Pyro 5 at $39.99 (http://www.cakewalk.com/Products/Pyro/default.asp) are good programs we’ve also used and liked. The Cakewalk program has excellent online help; Magix online help is adequate, but the free program has very thin help and no on-line support. It’s free, remember? Now you’re good to go. You can record a single song (track) at a time, saving it as a separate file, or you can record a whole side of a tape or LP, save as is or later break up the recording into separate tracks. A word about audio file format-- recording/archiving in .wav format preserves the best quality but results in large files. The .MP3 format allows for more manageable file size but at a cost of quality. How much quality loss? Best test this for yourself by recording a few of your favorite tracks in .wav format and making an .MP3 copy. Listen to them via speakers and earphones and then decide. Q: How often should someone do maintenance on their computer? (DD, e-mail) A: Maintenance on your computer generally consists of cleaning out unwanted, unnecessary or even dangerous "stuff" and seeing to appropriate updates. Maintenance should consist of regular (weekly, at least) anti-virus and anti-malware (spyware etc.) sweeps using programs such as Norton Anti-Virus or McAfee Anti-Virus and Webroot Spy Sweeper or Sun-Belt Counter Spy. Equally important is being sure the programs are regularly updated and definitions are up to date. These types of programs are vital to your safe use of the Internet, and in addition to scanning downloads and e-mails in real-time can be set to scan your computer and update themselves automatically. Also try running Nick Francesco's "Security Tango" found at http://securitytango.com/. Viruses or malware can result in slow performance of your computer, causing slow e-mail and Web page loading as well as other unusual behavior. To help get rid of unnecessary or unused files on your disk that may be slowing computer performance, Windows has available a Disk Cleanup utility: Start > Programs > Accessories. System Tools > Disk Cleanup. Also, after all the cleanups are done, run the Disk Defragmenter found under System Tools. Files are often recorded on hard drives in a fragmented fashion. In addition, unnecessary or unused files result in your hard drive having to hunt through more "stuff" to piece together the file you asked it for. Disk defragmenting reorders the files on your hard drive to make it more efficient for the disk drive to find your files. If you don't want to do all this maintenance yourself, many computer repair shops offer PC cleanups. Check the listing here in the Shopping Bag, in the Yellow Pages or in Computer Link magazine.
March 31, 2008 Q&A#71 Q: I am using Excel to keep a list of people’s names in a column, followed by additional columns, one for each year. I mark in the appropriate year column an "X" for each year the person is active in our church. The printout now takes two pages to print with only the last year column appearing on the second page. How can I get the printout all on one page? (KS, e-mail) A: Here are five things to try: 1. Make the margins on your worksheet smaller 2. Reduce the font size 3. Try printing in landscape orientation 4. Shrink the width of the "X" columns to one character wide 5. Use the fit on one page option: Go to File > Page setup; select Page tab; look for the Scaling section and check the "Fit to page" box; set Width and/or Tall at one page. Make whatever adjustments are necessary until you have the information you need on the page (and have it large enough to be able to read it). Q: I plan on converting my old VHS tapes to DVD and doing a little editing. I saw your review of the ADS Tech DVD Xpress DX2. Any other comments about it? (RS, e-mail) A: We had good luck with the ADSTech DVD Xpress DX2 product and were satisfied with the conversion and burning to DVD results. When we originally got the program, it came bundled with Nero video editing and burning software. According to their web site, (www.adstech.com), they now bundle it with ArcSoft Video editor. We usually use Corel Ulead's video editor VideoStudio 11 plus, since we've spent some time with it, and gotten through most of the learning curve. Check the review at http://www.norma-tony.com/101707.htm. Like most of these video editors, expect some fussing until you get the settings right and get the hang of using whichever editor you choose. The trick is not to give up, as frustrating as it gets sometimes, and to be sure to save your projects often. A new product from Pinnacle is the PCTV HD pro stick (www.pinnaclesys.com). Its primary function is an external TV tuner for your computer, but it comes with an a/v adapter that you can use to connect your VHS tape player, analogue camcorder and the like. Using the included Pinnacle Studio Quick Start V10 software, you can control the video capture and conversion, editing and burning to CD or DVD. And when you’re done you can enjoy a little HDTV. Pinnacle will shortly introduce the capture part of the pro stick as a separate device if you don’t really want the TV part.
Q: I recently installed an update to a Norton security program, and since then I have been having problems such as Internet Explorer freezing up. I was going to "dance" the security tango but don’t have the web address for it. Any suggestions? (RSW, e-mail) A: You didn’t say which of Norton’s programs you’re using, but there are many reports of happenings like yours with the Norton’s security programs. I personally suffered a marked degradation in my computer’s performance following an update to Norton’s Internet Security, although Norma’s laptop ran fine with the same software. Norton appears to have recognized the problem so Symantec’s Web site offers a free download program to remove every trace of Norton from your computer. You can find the program at http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039. Be sure to install another antivirus and spyware program (not Norton if you have had problems with it) following removal. Nick Francesco, a fellow technology columnist and radio personality, promotes doing the Security Tango, a series of scans and settings to insure your computer is malware free. Directions are at http://securitytango.com. If you’d prefer not to tackle any of this, check the ads in the Shopping Bag and Computer Link magazine for services that will clean your computer for you and install anti-malware protection.
Q: I’m in need of new cartridges for my inkjet printer. Some stores offer store brand refilled cartridges. Do these work? (EZ, e-mail) A: In the past, we’ve tried the "store brand" cartridges. For us, they were usually not satisfactory and resulted in poor quality print, print head nozzle clogging and the like. So we have decided to pay the premium and stick to the manufacturer’s brand. In some instances, use of non-manufacture’s brand will void your printer warranty. The "store brand" cartridges, however, are less expensive, and many people seem happy with them. It’s a personal choice. If you don’t do a lot of printing, you may be better off with the manufacturer’s cartridges. If you do a lot of printing you might choose the cost savings, especially if your printer is out of warranty anyway.
Q: I have an Olympus 2.1 digital camera, and after re-loading the software, the computer no longer recognizes the camera on a USB port. How can I get my pictures out of my camera? (NQ, e-mail) A: You didn’t say which model camera you are using or which operating system your computer uses. For example, your camera may not work with Windows 98 without special software drivers. The sequence of software installation may be important. You may have to install the software before plugging in the camera, or you may have to plug in the camera first and wait for the computer to ask for the software. Try unplugging all the other USB devices before installing the camera software. Try a different USB port and/or cable. Try plugging the camera into a friend’s computer to see if the problem is with your computer only. If your model camera uses a memory card, remove the card and use a card reader to load pictures into the computer. Lastly, the camera may be defective and require servicing.
December 24, 2007 Q&A#70 Q: I have an HP A705w-b desktop computer. It has been running rather slowly. Some friends told me I need a faster processor and others say I need more memory. What is your opinion? (RK, e-mail) A: First of all, be sure to run a scan with your anti-virus and anti-spyware programs to be sure malware is not the problem. If that’s not a problem then our opinion is that you need more memory. Your computer appears to be a special model put together for the WalMart chain for the 2004 Holiday season. According to the specs provided, your processor runs at 2.9 GHz, which should be plenty fast enough. The bad news is the base memory your computer came with is 256MB, which is quite low; the good news is the specs indicate that your computer’s memory can be increased to 1GB, which we strongly recommend to improve performance. If you want to add the memory yourself, check with HP as to how to do it, or bring your computer to one of the many local computer repair shops that do upgrades. Check listing in the Shopping Bag, Computer Link magazine or the Yellow Pages for the memory boost.
Q: I am a grandmother "bicycling through the jet-age." I self-taught my way through using a PC and have recently switched to a Mac because I want to do more with digital photography, and I was told that Mac is more user friendly in that regard. I’ve tried the one-on-one tutoring from the Apple Store but I need more than they can provide, and the environment is very noisy and chaotic in that store. Do you have any suggestions? (KP, e-mail) A: Below are some resources you might try. Although each offers hands-on
class lessons, the instructors might be available for private teaching as well: JCC (Jewish Community Center). Senior-Net Learning Center computer courses www.rnyseniornet.org 585-461-2000 x463 Community Darkroom at Genesee Center for Arts and Education www.geneseearts.org/index.phtml 585-271-5920 BOCES http://adulted.monroe.edu/
If you’d like information about choices in photo editing software for the Mac, this "About" web site has some helpful information: http://graphicssoft.about.com/od/pixelbased/a/bybphotoeditor.htm Q: Would you have any recommendations for learning the alphabet on a computer for a pre-kindergarten 4 year old boy? (GT, e-mail) A: Our preference is for the Disney Learning Pre-School CD-ROM program. It features Mickey Mouse and Winnie the Pooh leading children in interactive learning games. The learning encompasses more than just letter recognition; it also includes colors, shapes, numbers and more. The learning is colorful and engaging and uses familiar Disney characters. Another program, less appealing to us, is from Knowledge Adventure: Jump-Start Advanced Pre-School. The learning content is similar but the characters are unfamiliar and contrived. Either of these programs are less than $20, and we’ve occasionally seen them at discount stores for $10. The reduced price doesn’t mean they are not good programs; it’s just that the demand for them is not very big.
Q: You once had a writeup on a device that connected two PC computers via their USB ports and was used to transfer files from one to the other without any software. I misplaced the article and the computer stores didn’t know what I was talking about. What was the device? (WM, e-mail) A: The device you’re referring to is called "The Tornado." You can buy it through their Web site: www.thetornado.com. A new model will even allow transfer between PC and Mac computers. The device, when plugged in, loads its own program and is simple and straightforward to use.
Q: Whenever I make a movie using Windows Movie Maker I can never play it back on my home DVD player, only on another computer. Can you help? (KK, e-mail) A: Microsoft Movie Maker does not burn DVD-playable DVDs or video CDs. You’ll need to use another program for this job. Our personal preference for a video editing and DVD burning program is Corel Ulead Videostudio or Magix Movies on CD and DVD. For details about this Microsoft Movie Maker limitation try this Microsoft site: http://www.microsoft.com/windowsxp/using/moviemaker/expert/bridgman_burndvd.mspx
Q: You wrote about a hand-held planetarium with an LCD screen. Where can that be purchased? (LA, e-mail) A: You are referring to Meade Instrument’s mySky, a multimedia device incorporating GPS and magnetic sensor technology that allows you to either locate or identify heavenly bodies and learn much about them. A trusted Internet seller for Meade is www.opticsplanet.com, who sells their products at a discount.
May 28, 2007 Q&A#69 Q: Whenever I click on a link to open an image or download a file I get a "this object has been blocked" message. Could this be caused by my antispam/antivirus software? (AC, e-mail) A: Yes, it certainly could be the cause. If you want to disable the blocker, look in your particular software for the options, preferences or settings to find the checkbox to disable blocking. Some antispam/antivirus or internet security suites may allow you to create a "trusted" list, to which you can add Web sites or e-mail addresses you don’t want blocked. Since the exact method for doing either of these steps varies with the software used, you’ll need to contact the vendor’s support for help. There are other reasons for the blocked message you’ve been getting. For example, Windows XP SP2 will show a blocked message when you try to download a file or when a Web site tries to run software on your computer. The blocked message asks you to click on a warning bar near the top of the screen to view your options: download, run the software or quit. An extra step to be sure, but designed for your on-line security. Internet Explorer also has several security features under Tools > Internet Options that control various on-line features, including blocking file downloads. Your ISP (Internet Service Provider) may also have settings set for high security, including blocking downloads, for your account. Check with them to find out what they are.
Q: I read your recent column about backing up files and doing a "complete
backup" of all programs, files, and settings. I recently bought a "Maxtor One
Touch III USB 2.0" 160 GB external hard drive. My objective was to be doing a
"complete backup," but I understand from Maxtor that the program furnished only
backs up my files. Could you advise me if/how I can use this device to do a
"complete backup" of all my programs, files, and settings? (BJ, e-mail) A: The software that comes with the Maxtor drive includes "complete
backup." Maxtor calls it "system restore," so it sounds like you are covered.
But check with Maxtor to make sure your Q: I have a new HP computer with Windows XP and my ISP is Frontiernet. I can send e-mails locally but not out of state. Could you please tell me what to do? (D, e-mail) A: Frontiernet does limit the number of e-mails sent by a subscriber each month; this policy is designed to help prevent spamming using their servers. We recommend contacting Frontiernet support at (585) 777-4638 or (800) 584-3384 to see if this is the problem or if there is some other issue.
Q: Can you please explain to me the difference between CD-R and CD+R or DVD-R and DVD+R and the RW (rewritable) versions? (BT, e-mail) A: The differences relate to how the disks are formatted for use and how data and tracking information is written to and read from the disk. Data refers to your documents, music or photos, and tracking information tells the laser the things about the disk that the laser needs to know in order to read/write data. Some earlier drives would only read/write - or + but not both. Newer drives, however, have gone "multi" and will figure out whether the disk is CD or DVD and - or + and adjust itself accordingly. Some data suggests that the + versions are better because of improved tracking techniques, but the practical difference may not be significant. Lifespan for the CD and DVD disks are estimated at 20-50 years, which may be suitable for some archival storage. Rewritables are said to be less durable and have a shorter lifespan. Quality of various brands of media varies, but in general for more reliable use stick to name brand disks and stay away from the bargain disks. Some of the bargain media may actually flake off particles from the surface coatings and damage your CD or DVD drives. If you’d like some additional technical info read the discussion at http://adterrasperaspera.com/blog/2006/10/30/how-to-choose-cddvd-archival-media/
Q: We are looking for a good home to recycle our old computer to, any suggestions? (MP, letter) A: This is a question we have been asked more and more recently, especially since many trash haulers will not pick up old computers. The reason for this is that many landfills will not accept computers, monitors, printers and household appliances because of the potential for contaminating the soil in the landfills with lead from the solder and the many other chemicals found in modern electronics. For example, a large TV set may contain as much as 4 or more pounds of lead. In the Rochester NY area, RCRR (Rochester Computer Recycle and Recovery) at (585) 546-6620 will accept computers, monitors, printers, TVs and many other household appliances for recycle. Where feasible, they reuse parts from the computers to build used computers for resale. They then use environmentally friendly techniques to dispose of the rest. Hard drives will be reformatted or totally destroyed if needed. There is a nominal charge for the service but, in conjunction with local government agencies, RCRR sometimes designates free dropoff times. Also in the Rochester NY area is Micrecycle (585) 224-4040 or 256-3170, a volunteer effort done in conjunction with the Rochester Museum and Science Center. Micrecycle accepts computers and recycles the parts, rebuilds computers and then donates them to individuals or institutions for education.
March 19, 2007 Q&A#68 Q: On some of my incoming e-mails with included images, the image does not appear; I can only see a little "X" in the upper corner of a blank box. If I forward the e-mail to others, they can see the image. Images in attachments, however, come through just fine. What causes this and how can I fix it? (PW, e-mail) A: E-mail programs such as Internet Express or Eudora have settings that block images that are imbedded within an e-mail. These images come via a link from Internet sites related to the person, company or group that sent the e-mail. Although these images "dress up" the appearance of an e-mail, they could carry spyware or viruses; thus the block. The link to the blocked image remains in the e-mail, so when you forward it you forward the link as well and can see the image on the forwarding screen. The ability to see an image in the forwarding window may represent a security hole, so you should get the latest update or patch to the e-mail program you are using. If you want to unblock these images so you can see them, go to Tools > Options > Security Tab and uncheck the download image box. Also, if you do unblock these images, we strongly recommend you consider using one of the Internet Security programs (such as Norton Internet Security) to protect yourself against possible spyware and viruses that may be imbedded in the image. The e-mail program settings that block imbedded images usually do not block images that are attachments.
Q: When I record my LPs and 78s using Nero6, the program stops recording at 19 minutes 50 seconds. Any ideas? (LS, e-mail) A: This is a reported problem using Nero6 with certain computer configurations. Keep checking with Nero technical support to see if they now have a patch to help. Alternatively, you can switch to a different program, such as Roxio RecordNow 9 Music Lab Premier, or just settle on 20 minute files until Nero resolves the problem. Q: We bought a new computer and had all our old files transferred to the new machine. Should I clean the hard drive on the old computer, and how can I get the computer recycled? (VP, phone) A: Yes, you should definitely "wipe" your old hard drive if you intend to give it away or recycle it. You could re-format the hard drive, but this still leaves data on the drive, and that data that could be recovered by people who know how to do it. A better way is to go to www.download.com and search for "wipe hard drive." You can then choose from a number of popular programs that will accomplish this task effectively. Recycling old computers is getting harder because advances in technology makes older components obsolete. Even if the machine works, it may not run newer programs and may be unwanted by schools or charities. Two Rochester (NY) companies may accept old computers for recycling. Micrecycle Complete Recycle for Education (585-224-4040)recycles components from old machines to build working machines that are then donated to educational institutions; also, Rochester Computer Recycle and Recovery (585-546-6620) recovers usable parts and properly disposes of the remains. Both groups have restrictions on what they will accept, and there may be fees involved. For an additional fee these companies will also wipe your hard drive for you.
Q: I have a three-year-old e-Machine computer running Windows XP. The computer has lost a system configuration file. How do I get it back? (Phone) A: Inserting the original Windows installation disk that came with your machine will bring up several options, including a Repair or Recover damaged or missing files. If you did not receive an original Windows installation disk with the computer, contact e-Machines technical support for the file. Alternatively, in Windows Help, search for system restore or system recovery for several possible causes and solutions. Missing files could be due to hard drive malfunctions, recently installed programs, corrupted file(s) or viruses. It may be necessary to backup all your settings, data and media files, reformat your computer and reinstall Windows, reinstall all your programs and restore your settings, data and media files. A task very few enjoy.
Q: Where can I buy some of the "gifts and gadgets" you describe in your columns? (MS, phone) A: We provide the manufacturer’s name and Website for each product in our reviews, so one way is to go to the manufacturer’s Website. Many have online stores where you can purchase the products directly or a "Find a Dealer" feature to look for a local dealer. Or make use of one or more of the price comparison Web sites, such as www.shopper.cnet.com, www.pricegrabber.com, www.bizrate.com, or www.nextag.com to search for the product and online dealers offering it for sale. These price comparison Web sites display the price given to them by the on-line dealer as well as tax info and shipping costs (sometimes there’s no tax or shipping costs). Many of the price comparison Web sites use feedback from customers to rate the dealers. Shopping on the Internet can net (pun intended) you some great bargains, but use caution--check and read the fine print, and use common sense.
January 8, 2007 Q&A#67 Q: I’ve been downloading photos from a CompactFlash card into my Kodak EasyShare program using a card reader. Recently I’ve gotten the message "Transfer Interrupted - there is not enough space on disc." I’m not using a disc, what am I doing wrong? (MR, e-mail) A: When you download photos from your camera or card to the computer (using the EasyShare program), the photo files are copied onto the computer’s hard drive. It sounds like you may have filled your hard drive, and you may need to free up or add hard drive space. You can free up space on your hard drive by using Windows Disk Cleanup utility. Go to Start > Programs > Accessories > System Tools > Disk Cleanup. The utility will examine your hard drive, give descriptions and make suggestions about which type of files can be removed to free up space. Alternatively, you can archive (copy) your older photos to removable storage (such as a CD, DVD or thumb drive) and then delete the photos from the hard drive to free up space. Make sure you can read the photos from your archive before you delete them from the hard drive. If you’d like to increase your total hard drive capacity to keep all your photos readily accessible, then you can have the hard drive in your computer replaced with a larger one or have a second drive added. Either option is best done by a professional. Alternatively, and a lot easier since you can do it yourself, is to add an external hard drive. You can connect this drive to a USB port on your computer, and the external drive will appear as another drive letter in Explorer. Then you can download, copy or move your photo files to the new drive, use the drive for backup of photos or important data files or documents.
Q: We have Windows XP and can receive e-mails from all of our friends except one who has Windows 98. I can receive e-mails from him if he replies to one of mine. Can you help? (J, e-mail) A: You didn’t say if your friend’s e-mail is returned to them or just disappears into cyberspace. Here are a few possibilities: your friend isn’t entering your e-mail address correctly; have the sender check every letter and number to be sure it is correct. If the sender is using an address book, have him or her delete your e-mail address from the address book and re-enter it, since odd, non-printing, non-displaying characters can upset e-mail addresses. Check to see if your ISP (Internet Service Provider) uses a spam filter that blocks e-mails from your friend’s domain (domain is the part of the e-mail address after the @ sign) or if you are using a spam filter on your computer that does the same.
Q: I have a Jazz vinyl LP record album collection that I play on my music system’s turntable. Is there any way I can transfer the albums to CDs to make playing them more convenient? I use a Mac computer. (CN, e-mail) A: First you’ll need to record your music on your Mac, and from there you can burn an audio CD to play on your music system, in your car or wherever (this will also save wear and tear caused by repeated playing of those precious LPs). To record the music on your computer, you’ll need a device to convert the analog LP record album music from your turntable to a digital format. One such device for the Mac is the iMic (www.griffintechnology.com/products/imic). Plug your turntable directly into the iMic and connect the iMic’s USB to your computer. The iMic comes bundled with Mac software, making the process easy. The iMic can be used with PCs but you’ll have to supply your own recording/playlist organizing/CD burning software. You can record the music onto your Mac’s hard drive in a native Mac format (AIFF), which maintains full fidelity, or in an MP3 format, which is a compressed format that results in some loss of fidelity but uses a smaller file size and saves computer disk space. You need to listen to both formats to decide for yourself if you can tell the difference. Once recorded onto your computer’s hard drive, you’ll be able to create playlists and even mix selections from different albums to burn to CD. Q: The DVDXpressDX2 (ADS Tech) you reviewed recently looks like exactly what I’m looking for. I have VHS tapes of my son’s hockey games and would like to put a bunch of them into one DVD. Can I take out one tape and put in another without the session closing? (CS, e-mail) A: Although the product will copy from VHS tapes directly to DVD, the session automatically closes (meaning you can’t add more files later) when you stop the recording. It’s probably a better idea to capture to hard drive and edit first. Using the DVDXpressDX2, you capture your VHS tapes in digital format and store them as files on your computer's hard drive. Then, using a video editor (included with DVDExpressDX2), you can combine video files, edit out redundant or unwanted parts, add narration or music, menus, indexes and titles then burn the final show to DVD, one that family and friends will enjoy watching. Once you've practiced a bit and get the hang of it, you'll really have a lot of fun with editing.
October 23, 2006 Q&A#66 Q: I’ve just recently been unable to type the symbols at the top of the number keys normally. I had a pop-up window that said something about "sticky keys" and asked if I wanted to turn them on, and I may have turned them on. What’s going on and how do I fix it? (BB, e-mail) A: The Sticky Keys option is one of several Accessibility Options available in Windows to make it easier for people who have disabilities to use the keyboard. With the Sticky Keys option turned on, you only have to push the Control, Alternate or Shift key once and release and it "sticks" as if you were still holding it down until you strike some other key (for example, "S" for saving a document). To turn off this option, go to Start>Control Panel>Accessibility Options>Keyboard tab and uncheck the "Use StickyKeys" check box. If this doesn't solve the problem and you’re still unable to type the symbols, you may have a bad keyboard or cable. With the computer off, unplug and then plug in the keyboard several times; this might fix a tarnished or loose contact. If that didn’t work, then borrow a known good keyboard from someone and try it with your computer. Alternatively, try your keyboard on someone else’s computer. Be sure to have computer off when you unplug/plug the keyboard. If this doesn't work, then try the store where you bought the computer or the manufacturer’s Web site technical support for your computer for any further suggestions.
Q: I have used MyPublisher.com in the past to create photobooks. I had downloaded BookMaker version 1.6 and installed it. When I try to run the program, it hangs on startup, requiring me to reboot the computer. What can I do? (DH e-mail) A: For those not familiar with MyPublisher.com, they are an on-line service producing printed, bound photobooks from your photos, titles and captions. To do this you download a free book creation program they call BookMaker. Using this program and choosing from their various templates, you add title pages, photos and captions. Then you upload the finished creation to the Web site, and MyPublisher.com will have the finished photobook delivered to your door. These books can be wonderful heirlooms that can be used to honor or commemorate people or events. MyPublisher.com now has a newer version of BookMaker--1.7. This version is compatible with Windows XP, ME, 2000, 98SE and IE 5.0 or 6.0 but NOT compatible with Internet Explorer 7.0. BookMaker will not run on Macs, but the Web site suggests trying the Mac Plug-In. The install instructions do not specify uninstalling previous versions, as files from previous versions can sometimes cause conflicts. Also, graphics programs such as BookMaker may depend on your graphics card for help in running, and that may also may result in conflicts due to graphic card settings. Typically, when a program hangs at startup, the program is trying to find a file or setting it can’t locate. In the absence of any programming to tell the program what to do if it can’t find a file, it will just hang. You might want to try downloading the newest version of MyPublisher to see if that solves the problem. If not, try contacting MyPublisher.com for patches or setting suggestions.
Q: After installing Norton System Works 2005, I can receive e-mails but no attachments. Any ideas? (SS, e-mail) A: Norton System Works includes Norton AntiVirus (NAV), which is a very good antivirus program. NAV can be set to filter incoming e-mail and/or scan for virus, worms, and the like. The program will automatically warn of virus and other problems in your e-mail or attachments and, depending on your settings, will quarantine or cure the infection. We are not aware that NAV will strip out e-mail attachments without notifying you. Best check with Symantec on that one. Another possibility is that your Internet Service Provider (ISP) is stripping attachments from your e-mails. This is common practice in many businesses to avoid infection from virus and the like. Check with your ISP for the appropriate settings.
Q: I read your review of DVD Express DX2. I have a lot of old VHS movies I would like to put on DVD. Will this program work on movies? (DS, e-mail) A: DVD Express DX2 will work with home movies, i.e., those you’ve personally recorded, copying them to DVD. The program will also copy non-copy protected Hollywood movies to DVD. Most Hollywood movies are, however, copy-protected and will not be copied to DVD by the program since the software is designed to respect the copyright and not infringe on it. The movie studios are very concerned about copyright infringement and loss of revenue due to pirating. This is a bit at odds with the music industry since at the present time it is legal to copy music cassette tapes and audio CDs for your own use (for example, to play on your iPod), as long as you own a legally-purchased original. Legislative efforts are being made to set guidelines for movie copy protection schemes that would be more fair to the consumer. If you missed our review of DVD Express DX2, send us a SASE to the address below or check our Web site: http://www.norma-tony.com/032206.htm for the review.
July 17, 2006 Q&A#65 Q: I’m a Linux user and would like to know how to boot a Linux distro from a USB external hard drive. (WS, e-mail) A: For those readers not familiar with Linux, it is a computer operating system used as an alternative to the old Microsoft DOS (disk operating system) or Microsoft Windows. Linux is an open-source system(meaning that the actual computer code is available free to anyone to use or change to suit his or her needs). Expertise is needed here. Distro is short for Linux distribution, referring to a packaged set of modules, including the Linux kernel, that will boot and/or operate your computer. Commercial varieties of Linux are available that closely mimic the Windows interface. Linux has not met much success in the desktop market, but is popular in many server and Web applications because its stability and open source availability make it attractive. We are not Linux people so can’t help you much here, but linux user groups are available, and these groups usually provide all types of help. In Rochester, NY, the Linux User Group of Rochester meets monthly at RIT (Rochester Institute of Technology); their Web site is lugor.org. Contact lugor@realtime1.com. A Web search will locate many others.
Q: Which is better to use, a hardware firewall such as a network router with built-in firewall or a software firewall such as Norton Personal Firewall 2006? (Jack, e-mail) A: Most hardware firewalls provide good protection against incoming hacker attempts but may provide little or no control over outgoing accesses to the internet, such those that might occur if a spyware or virus hijacks your e-mail program and sends out e-mails without your knowledge. Software firewalls, however, will protect both incoming and outgoing internet activity, allowing only those accesses permitted by the program and your rules. For a more thorough discussion of the topic, try this article from Small Business computing: http://www.smallbusinesscomputing.com/webmaster/article.php/3103431. The general conclusion is that you should use both hardware and software firewalls. But if you have a non-networked computer, we might opt for just a software firewall. Q: Although I’ve used computers for many years and consider myself fairly computer literate, I’m constantly amazed at some "holes" that exist in my knowledge, such as file organization, editing shortcuts, formatting, etc. Do you teach courses? (PN, e-mail) A: Norma previously taught both computer classes and provided private individual instruction but no longer does this. Books and computer classes may only review what you already know or cover subjects that don’t apply to your needs, and individual instruction can be the most efficient way to zero in on specific areas that you need. Check the ads in the Shopping Bag, listings for Computer Training in the Yellow Pages or local computer user groups for contacts. Be sure to ask for references.
Q: I’m interested in buying the miniStack V2 USB/Firewire external hard drive you recently reviewed. Can I purchase this from you? (JF, e-mail) A: We are reviewers only and do not sell the products we review. The miniStack V2 can be purchased on line at www.macsales.com. The price depends on the capacity of the hard drive. (If you are interested in external hard drives and missed our review, send us a SASE at the address below and we’ll mail you a copy; or check our Web site at www.norma-tony.com and click the link for "Loads of Storage."
Q: I’d like to start a video tape to DVD transfer service and was interested in your review of the DVD Express DX2 capture device. Will it capture at rates satisfactory for DVDs? I’ve also read about the D-Link DUB-AV300 capture device which will capture at 30 frames per second, 720 x 480 resolution. Do you have any information on this? (
A: The DVD Express DX2 will also capture 30 frames/second at 780x480 resolution in either MPEG 2 or 4 compression. This is suitable for consumer DVDs. If you are going into business, however, a better product to start with is the ADS Tech PYRO A/V link. It is more expensive ($199) than the DVD Express but offers the flexibility of extra features and types of inputs and includes a better video editing program (Adobe Premiere Elements 2.0). DVD Express DX2 includes the Ulead video editor, a simpler, less capable consumer oriented program. The D-Link DUB-AV300 has limited A/V inputs, and their Web site doesn't indicate that it includes any video editing software. We really don't know much else about that unit. Good luck on your new business.
Q: I’ve been doing a lot of Ulead’s Picture Show 4 Photo Projects, but when I go to burn, the program encounters a problem at about 75% and I loose everything. Is there some way to fix this? (BB, e-mail) A: Ulead’s Web site does list a CD/DVD burning patch at http://www.ulead.com/tech/dps/dps.htm. You can also submit a question at the same Web site and give more specific details for additional help. Be sure you have the latest drivers for your CD/DVD burner. These are usually available from the burners’ manufacturer Web site or from your computer manufacturer.
May 10, 2006 Q&A#64 Q: What are some of the legal considerations and responsibilities involved in hosting blogs and web sites? (SC, e-mail) A: Wow, that’s a complex question, one which we don’t really think we are qualified to answer. To get a sense of what’s involved, the For Freedom’s Sake Web site (largely a political activist organization for electronic media freedom) displays a discussion of some of the legal issues involved: http://www.eff.org/bloggers/lg/faq-overview.php Another Web site that tackles the question of responsibilities for creating/hosting Web sites is: http://www.bitlaw.com/internet/webpage.html Then there’s the old saw that you shouldn’t put anything in writing (or in a blog or on a Web site) that you wouldn’t want read in court.
Q: I have a Digitrex DSC3000 digital camera and need more memory for it. Where can I get it? (SZ, e-mail) A: The Apex Digitrex DSC3000 digital camera can use, in additional to its internal memory, SD type memory cards. These memory cards are available in capacities up to 1GB, allowing you to hold hundreds of pictures in your camera. You should be able to find the memory cards at local Best Buy, Circuit City, WalMart, photo stores and others. Bring your camera along to insure you get the correct type of card.
Q: A while ago you had written about a piano keyboard that would roll up. Could you remind me about it and where I could buy one? BM, phone) A: You are referring to the Hecsan Rollup Piano Pro (available from www.hecsaninc.com, now $199.95), which you can roll up and take with you to play anywhere. The piano consists of a flat, rubberized 49-key keyboard and a permanently attached 7.5 x 3.5 x 1.25 inch control box that includes a built-in speaker and a MIDI (music instrument digital interface) interface. The keyboard is flexible and rolls up around the control unit for carrying or storage. If you don’t need MIDI capabilities, then the iROLL PIANO ($79.99) is the newest version of the original Rollup Piano that we reviewed and recommended as a holiday gift last year. The piano is still completely portable, has a built-in speaker and is powered by four "AA" batteries, so it can be used anywhere there’s a 33 x 9 inch flat surface. Battery life is said to be 12-15 hours. An AC adapter is also included. The pro version has 128 voices, including piano, organ, trumpet, strings, bells, guitar, sax and many more. Sound quality from the new built-in speaker has been considerably improved compared with the original. A headphone jack is available to use with headphones or to connect to external speakers or sound systems. The new iROLL PIANO version sports 100 instrument voices, a sustain pedal, 100 accompaniment rhythms and 10 demo songs. For those interested in composing music, the pro unit has MIDI IN/OUT connections, so the Rollup Piano Pro can act as a master keyboard or a GM (general MIDI) module. Or hook it up to a PC (using a MIDI interface) and playback your compositions, or create new MIDI songs using appropriate software. The Rollup Piano Pro has 128 GM standard tones built in. Using the keyboard requires a bit of practice to develop a definite, firm touch to keep from unintentionally repeating notes. The key outlines are full-sized, with a slight ridge between them to help give you a more accurate feel when playing. A bare-bones instruction manual is included, but since the unit is pretty straightforward to use, it is fine and we had a lot of fun with it. Check out the company’s Web site www.hecsaninc.com for more info and demos.
Q: I’m interested in slide show programs. I currently use the Windows Movie Maker that came bundled on my computer, but I’m looking for a program with more capabilities such as different transitions, ability to use music from a CD or my computer, more flexibility in titles with tile pages, credits and CD and/or DVD burning. There seem to be many to choose from, Which is the best? (KAK, e-mail) A: Windows Movie Maker is designed primarily for simple video editing, and the program lacks some of the extended features you are asking for in a slide show program. Our personal favorite is ProShow Gold 2.6 (www.photodex.com, $70, free trial version available). You can use the program to create a virtual album for sharing pictures of trips, celebrations, special events and the like. Quite suitable for creating business presentations as well. The program supports more than 70 file formats, and the slide shows can be created in a standard 4:3, wide-screen 16:9, or custom aspect ratios. The shows can include video and/or audio clips, and the audio can be imported directly from your CDs. More than 230 transitions are provided, and transparency effects allow even more creativity. Multiple title formats are available as well as menu creation. ProShow Gold 2.6 is a full-featured program that will require some learning-curve time for all but the simplest shows, but it will be worth it when you wow your family and friends with your professional-grade productions. Go To The
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